NDR Management
What is NDR in e-Commerce Logistics?
NDR or Non-Delivery Report is a notification shared by carriers specifying the orders which could not be delivered in a certain timeframe. When a delivery agent is unable to successfully deliver the order, which might happen for a variety of reasons like “incorrect address” or “customer unavailability”, the order is marked as an NDR.
The carrier partner provides details of all such orders over APIs or in the form of an excel file. E-commerce logistics companies can then provide instructions on how to deliver the order to ensure a more informed delivery attempt, or ask carrier partners to make blind reattempts. Carriers generally make 3-5 delivery reattempts before marking the order an RTO (return-to-origin).
NDR Management Platform
- Reduce undelivery with our automated NDR management solution
- Eliminate customer escalations
- Identify Fake delivery attempts by carriers
Handle undelivered orders in one place
Assign an action to every order within a few clicks using a multifunctional and properly segregated NDR dashboard.
Reduce RTO with decreased NDR
Use an automated workflow, take action for undelivered orders in real time, and reduce RTO up to 10%!
Reach out to buyers in real time
Reduce NDR processing time by 12 hours with an automated panel. Reach out to buyers in real time with SMS, Email, and IVR calls to directly record their delivery preference.
Immediate action by courier agent
Get an undelivered order directly in your panel minutes after the courier agent records un-delivery. Let go of 24 hours processing time and time-consuming excel sheets.
Looking for NDR management solution?
Book a free demo and explore how leading e-commerce companies use NDR Management to reduce RTO%
most common reasons for NDR in ecommerce
Incorrect or incomplete address
Customers may incorrectly input their address while placing the order or miss out on landmarks that make it difficult for the delivery agent to find the delivery address.
Incorrect Phone number
Many delivery agents call the customers before delivery to check their availability. Without being able to contact the customer, the delivery agent may be unable to hand over the order.
Customer not available
There may be occasions when the customer is contactable but not able to take possession of the order, thereby impairing successful delivery. These are different from cases in which a customer.
NDR Fake Delivery Attempt
These are cases in which the delivery partner marks a delivery attempt in the system without actually making it. ClickPost has a unique feedback system to identify such cases.
Customer rescheduled delivery
Some customers, upon receiving the call from the delivery agent, may notify the agent that they require the order to be delivered at a later date.
Customer rejected delivery
Sometimes customers just change their minds about the order, specially when the order is delayed or if packaging seems damaged.
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FAQ About NDR Management System
NDR stands for Non-Delivery Report – It refers to the number of orders that are shipped but not delivered to the customer for any reason.
RTO refers to Return to Origin – This refers to the orders sent back to the original pickup address or seller’s warehouse due to non-delivery.
When you process NDR orders sooner, you reduce the time between reattempts, and chances of delivery increase. That means you can increase successful deliveries and improve customer experience by eliminating RTOs due to delayed deliveries, fake courier remarks, etc.
You just need to register with shipcozy.
As soon as the courier partner updates the NDR status and reason, it is updated in the Shipcosy dashboard.
When the order is marked as ‘customer requested future delivery’ or ‘customer refused the delivery,’ the buyer is sent an SMS and IVR notification asking to confirm delivery.
The NDR buyer flow is activated immediately once you agree to the terms and conditions.
This service is included for users in all the plans. However, IVR calling is only available to customers in the advanced and pro plans.